Fair Use Policy
droplana.com is designed as a client communication and file-sharing workspace for service businesses. To keep the service fast, reliable, and affordable for everyone, all plans — including Pro — are subject to the following fair-use rules.
Intended use
Storage and bandwidth are provided to support normal client-work activity: sharing project files, deliverables, contracts, references, and ongoing communication with your clients.
Not permitted
You agree not to use droplana.com for:
- File distribution or CDN-style use — repeatedly distributing the same file(s) to large audiences, embedding files on public websites, or using your portal as a download server.
- Backup or archival storage — using the service as a primary or secondary backup of personal, business, or system data unrelated to active client work.
- Media hosting — hosting video, audio, or image libraries for streaming, public consumption, or third-party services.
- Resale or sublicensing — reselling storage, bandwidth, or portal access to third parties, or operating droplana.com as part of a service you charge others to use, except in the normal course of providing professional services to your own clients.
- Illegal, infringing, or harmful content — storing or sharing material that violates applicable laws, intellectual property rights, or the rights of others.
- Excessive automated activity — scripted uploads, downloads, or API usage that materially exceeds typical human use.
What "unlimited" means
Unlimited clients and unlimited messages are subject to this Fair Use Policy. They are not a license for unlimited storage, unlimited bandwidth, or non-portal use cases.
Soft thresholds
As a guideline, accounts using more than 3× the average storage or bandwidth of their plan tier may be flagged for review. We don't publish hard numbers because legitimate use varies, and we'd rather talk to you than auto-throttle.
How we enforce
If we believe an account is operating outside fair use, we will:
- Contact you first to understand your usage and discuss options (including upgrading to a higher tier or a custom plan).
- If usage continues outside fair use, we may throttle uploads/downloads, temporarily restrict file access, or, in clear cases of abuse, suspend the account.
- For repeated or willful violations, or for illegal content, we may terminate the account immediately and without refund.
Good-faith principle
We won't penalize you for occasional spikes, large legitimate deliverables, or onboarding a new client. This policy exists to protect the service from abuse, not to nickel-and-dime real users. If you're unsure whether your use case fits, email us at support@droplana.com — we'd rather answer a question than send a warning.