The questions everyone asks first

This FAQ collects everything people ask about Droplana before they start, in one place. If your question is about billing details — taxes, refunds, payment methods — the pricing page has a dedicated FAQ for that.

Droplana FAQ: clients and access

Do my clients need an account?

No. Each client gets one private link to their own portal. They open it in any browser and everything is there — no signup, no password, no app.

What happens when a client opens their link?

That depends on the security level you choose. On the default Strict level, a client on a new device confirms their email with a magic link, and the browser is remembered for 90 days. Controlled allows only one-time or email magic links, and Relaxed also allows permanent links for less sensitive work.

Can clients sign in with Google or Microsoft?

Yes — as a convenience, matched against an email you already added for them. OAuth never creates a client account; it only opens a portal that already exists.

Can one client see another client's files?

No. Every portal is isolated. Clients can't see other clients' files, comments, or that other clients exist at all.

Can I cut off a client's access?

Yes. You can revoke access at any time, and it takes effect immediately.

Files, storage, and limits

How big can files be?

100 MB per file on Free, 1 GB on Solo, 2 GB on Practice, and 5 GB on Studio or with a Storage addon. Any file type works.

How much storage do I get?

2 GB on Free, 50 GB on Solo, 250 GB on Practice, and 1 TB on Studio, shared across all your clients. Each Storage addon adds 500 GB and they stack.

What happens when I hit my storage limit?

New uploads are blocked until you free up space or add storage. Nothing already uploaded is ever deleted automatically, and there is no surprise overage billing.

How long are files kept?

On Solo, Practice, and Studio, indefinitely — there is no retention limit. The Free plan keeps files for up to 90 days.

Can I replace a file with a new version?

Files are immutable after upload — re-uploading creates a new file. Nothing gets silently overwritten, and you can set an expiration date on any file.

Security and privacy

Where is my data stored?

On EU infrastructure in Germany (Hetzner) — servers, database, and file storage. Transactional email goes through Brevo in France. A Data Processing Agreement is available; the security page explains the full setup in plain language.

Is my data encrypted?

All traffic uses TLS 1.2–1.3 with HSTS enforced. Files are stored under opaque random identifiers — never named after your clients or file contents — and are never exposed on the public internet. On top of that, files are encrypted at rest with AES-256, using a key unique to each client — no two clients share a key. The database, application configuration, and logs also sit on LUKS-encrypted storage. See the security page for the full detail, including what this does and doesn't protect against.

Do you track me or my clients?

No marketing cookies, no visitor profiling, no tracking pixels in emails. Email is used for portal access and system notifications only.

What happens if I delete my account?

All active data is removed immediately. Backups exist for disaster recovery only and are not user-accessible.

Plans and teams

How much does Droplana cost?

There are four plans. Free covers 3 clients with 2 GB of storage and a 100 MB file limit. The three paid plans — Solo, Practice and Studio — all cover unlimited clients, and step up through storage, maximum file size and team seats. Current prices are in the table further down this page. Billing is handled by Creem as Merchant of Record, and prices are exclusive of tax.

Do my clients ever pay anything?

Never. All limits and billing apply to your business only. Clients just use their link.

Can my team use one account?

Yes — team seats scale with your plan: 1 on Free and Solo (just you), 5 on Practice, 15 on Studio, always including the owner.

What Droplana is not

Is Droplana an e-signature tool?

Droplana has in-browser PDF signing — type, draw, or upload a signature and sign a document right in the portal, included on every plan. It is not a certified or qualified electronic signature: no digital certificate, no identity verification beyond login, no notarization. Clients can also just upload or photograph an already-signed paper document instead.

Can I manage projects in Droplana?

No. There are no tasks, boards, or timelines — it is not a project management tool.

Does it replace my cloud drive?

No. Keep your Drive or Dropbox for internal team storage and long-term archives. Droplana is the client-facing surface where the exchange happens.

Is there an API?

No public API and no integrations at this time.

Ready to try it? The step-by-step instructions take you from signup to your first client in five short steps.

Storage levels and team seats scale with your plan.
Security, per-client encryption, isolation, in-browser PDF signing, and data export are the same on every plan.
No per-client fees. Tax calculated by Creem at checkout.

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