Cookie Policy
Last updated: September 2026
Overview
You won't see a cookie banner on droplana.com. That's not an oversight - it's because this site doesn't use cookies that require consent. This page explains, precisely, what that means for the marketing and blog pages you're reading now, and separately for the Droplana app itself, since the two work differently.
The Droplana website (marketing pages and blog)
The pages under droplana.com - the homepage, pricing, blog, and comparison pages - set no cookies at all. No visitor ID is created, and nothing is stored in your browser.
The only thing these pages do is send a single anonymous pageview beacon to our own server when you load a page. It's a first-party request, not a third-party script, and it doesn't set a cookie. Per page view, we log:
- The page path you visited
- The referring page, if any
- Your browser's user agent string
- A timestamp
- Your IP address, with the last part removed (the last octet of an IPv4 address, or the last 80 bits of an IPv6 address) before anything is written down
That anonymized IP can't be reversed to your original address, and it isn't paired with a cookie or any other identifier, so we can't link separate page views back to the same visitor. The record goes into a server log, not a visitor database or a profile. Automated traffic - crawlers, bots, uptime monitors - is filtered out before it's logged at all.
We don't run Google Analytics, Meta Pixel, or any other third-party analytics or advertising script on these pages.
The Droplana app
Signing in and using the product - the business dashboard and the client portal - is different from browsing the marketing site, because a portal is a session-based product: it needs to know who's signed in from one request to the next. That requires a small number of cookies. All of them are first-party and strictly necessary to make the app work - none are used for advertising or cross-site tracking.
| Cookie | Purpose | Duration |
|---|---|---|
session_id |
Keeps a Business account signed in | 31 days |
csrf_token |
Protects signed-in requests from cross-site forgery | Session-linked |
portal_sid |
Keeps a Customer signed in to their portal | 24 hours |
portal_csrf_token |
Protects portal requests from cross-site forgery | Session-linked |
business_device |
Recognizes a returning device for one-click Business login | 90 days |
portal_device |
Recognizes a returning device for one-click portal login | 90 days |
lang |
Remembers your interface language | 90 days |
signer_name |
Prefills your typed name when signing a document | About 1 year |
None of these cookies are used to build advertising profiles, track you across other websites, or feed any analytics platform.
Why there's no cookie banner
Under the ePrivacy Directive and GDPR, a consent banner is required for cookies that aren't strictly necessary for the service - typically analytics and advertising cookies. Droplana doesn't use either kind. The marketing site sets no cookies, and every cookie the app sets exists to keep you signed in, protect your session, or remember a preference you already set. All of them fall under the "necessary for the service you requested" exemption, so no consent prompt is required.
Third parties
No third-party cookies, scripts, or trackers run on droplana.com or in the app. The infrastructure and service providers that support the product - hosting, transactional email, payments - process account and billing data as sub-processors, not as trackers; see the sub-processor list in our DPA and Privacy Policy for details.
Managing cookies in your browser
You can view, block, or delete cookies through your browser's settings at any time. Since the app's cookies are what keep you signed in and remember your preferences, clearing them will sign you out of any active session and reset your saved language and device recognition.
Changes to this policy
We'll update this page if what we collect or how we collect it changes, and update the "Last updated" date above accordingly.
Contact
For questions about this policy, contact us at privacy@droplana.com.