Pricing that makes sense.

We use Creem as our Merchant of Record. They handle card processing and tax compliance - VAT for European customers, sales tax for US customers where applicable, equivalent for other jurisdictions. Creem calculates and collects any tax at checkout based on your location.

You'll see Creem (not Droplana) on your card statement.

All major credit and debit cards, processed by Creem. Creem also supports a range of alternative payment methods depending on your region.

Listed prices (€19, €49, €99/mo, plus the €15/mo Storage addon) are exclusive of any applicable taxes. Creem calculates and adds tax based on your location at checkout. EU consumers see VAT added; B2B EU customers with a valid VAT number qualify for the reverse-charge mechanism. US customers in states that levy sales tax on digital services see that added.

Yes. Every paid plan has a monthly/annual toggle right on the pricing cards above. Annual billing is roughly two months free compared to paying monthly - Solo €190/yr instead of €228, Practice €490/yr instead of €588, Studio €990/yr instead of €1,188. Switch between monthly and annual any time from the billing page.

Refund requests must be submitted within 14 days of your transaction date and are reviewed by Creem on a case-by-case basis. EU/EEA, Swiss, and UK consumers have a 14-day statutory right to withdraw from eligible digital purchases. To request a refund, use the "View receipt" or "Manage subscription" link in your purchase confirmation email, or visit creem.io and select "Request refund". For details, see the Refund Policy.

Up to 90 days. Solo, Practice, and Studio have no retention limit - files stay until you delete them.

The Storage addon (€15/mo + tax, €150/yr + tax) adds 500 GB of storage to your plan and raises the maximum file size to 5 GB. It stacks - each addon adds another 500 GB. Available on Solo, Practice, and Studio, added from the billing page after you subscribe.

Yes. Each Storage addon adds 500 GB on top of your plan's base storage. Add or remove any time from the billing page.

Your existing files are never automatically deleted. If removing an addon puts you over your new storage limit, uploads will be blocked until you're back under the limit - but nothing already uploaded is touched.

You'll see an upgrade prompt the moment you try to add a fourth client. We don't auto-charge or auto-upgrade. Your existing data is untouched. You choose: upgrade, delete an existing client, or stay free.

When an upload would push you past your storage limit, we block the upload and offer an upgrade link. Already-uploaded files stay where they are.

Max file size is 100 MB on Free, 1 GB on Solo, 2 GB on Practice, and 5 GB on Studio or with a Storage addon. If you need to share something larger, split it or use a temporary tool to deliver the original, then keep the working files in Droplana.

You can change plans, storage levels, or cancel at any time from the billing page. After cancellation you keep full access until the end of your billing period plus a 15-day grace period. After that the account returns to free-tier limits. If you have more clients than the free tier allows, we keep your three most recently created clients and remove the rest.

Yes. Creem pro-rates the difference for the remaining days in your billing cycle when you move to a higher tier, more storage, or from monthly to annual.

The Free plan is the trial. There's no separate trial period - use Free as long as makes sense and upgrade when you outgrow it.

Included, on every plan. Type, draw, or upload a signature and sign a PDF right in the portal - no addon, no separate e-signature product. See how PDF signing works.

No. Clients open their own portal. They don't have an account, they don't see pricing, they never get billed. The portal is your tool - they just use it.

Unlimited clients. No per-client fees. The only limit is your overall storage.

On the Relaxed security level, yes - they can forward their permanent link and there's no per-person account needed. On Controlled or Strict levels, access is tighter: one-time links work once, and in email-only mode only the addresses you have added to that client can get in, each verifying from their own inbox.

All plans include email support - we're a small team, so we respond personally, typically within 24 hours on weekdays. Practice and Studio also get priority support with faster response times, and Studio includes an onboarding setup call.

Not currently. Email is the fastest way to get us.

We don't currently offer migration tools. If you have a specific migration need, email us and we'll see what we can do.

If we ever wound down, we'd notify customers well in advance. You can always export all your data as JSON via the Account page - every client, every file's metadata, every comment, every event, every invoice.

We commit to giving existing customers at least 60 days notice of any price changes, and we honor existing prices for current customers for at least 12 months after any change.