Pricing that makes sense.

We use Creem as our Merchant of Record. They handle card processing and tax compliance — VAT for European customers, sales tax for US customers where applicable, equivalent for other jurisdictions. Creem calculates and collects any tax at checkout based on your location.

You'll see Creem (not Droplana) on your card statement.

All major credit and debit cards, processed by Creem. Creem also supports a range of alternative payment methods depending on your region.

Listed prices (€10/mo, €50/mo) are exclusive of any applicable taxes. Creem calculates and adds tax based on your location at checkout. EU consumers see VAT added; B2B EU customers with a valid VAT number qualify for the reverse-charge mechanism. US customers in states that levy sales tax on digital services see that added.

Not at this stage. Monthly billing only.

Refund requests must be submitted within 14 days of your transaction date and are reviewed by Creem on a case-by-case basis. EU/EEA, Swiss, and UK consumers have a 14-day statutory right to withdraw from eligible digital purchases. To request a refund, use the "View receipt" or "Manage subscription" link in your purchase confirmation email, or visit creem.io and select "Request refund". For details, see the Refund Policy.

You'll see an upgrade prompt the moment you try to add a second client. We don't auto-charge or auto-upgrade. Your existing data is untouched. You choose: upgrade, delete the existing client, or stay free.

Same pattern — when an upload would push you past your storage limit, we block the upload and offer an upgrade link. Already-uploaded files stay where they are.

Max file size is 100 MB on Free, 1 GB on Pro, and 5 GB on Agency. If you need to share something larger than your plan allows, split it or use a temporary tool to deliver the original, then keep the working files in Droplana.

You can cancel a paid subscription at any time. After cancellation you keep full access until the end of your billing period plus a 15-day grace period. After that the account returns to free-tier limits. If you have more clients than the free tier allows, we keep your most recently created client and remove the rest.

Yes. Creem pro-rates the difference for the remaining days in your billing cycle.

The Free plan is the trial. There's no separate trial period — use Free as long as makes sense and upgrade when you outgrow it.

No. Clients open a link and access their portal. They don't have an account, they don't see pricing, they never get billed. The portal is your tool — they just use it.

Unlimited clients. No per-client fees. The only limit is your overall storage.

Yes — they can share the link. There's no per-person account on the client side, so the link is how internal client teams collaborate.

All plans include email support. We're a small team, so we respond personally — typically within 24 hours on weekdays.

Not currently. Email is the fastest way to get us.

We don't currently offer migration tools. If you have a specific migration need, email us and we'll see what we can do.

Yes. We're a small team building a focused tool we believe in. Not a side project, not VC-backed-and-burning-money-to-acquire-customers. We charge fair prices and use them to keep the lights on and the product improving.

If we ever wound down, we'd notify customers well in advance. You can always export all your data as JSON via the Account page — every client, every file's metadata, every comment, every event, every invoice.

We commit to giving existing customers at least 60 days notice of any price changes, and we honor existing prices for current customers for at least 12 months after any change.