Refund Policy

Last updated: September 2026

Refund Policy at a glance

Cancellation stops renewal. Refund requests follow the separate Refunds section below. The following comparison summarizes the Cancellation section without changing those terms.

Billing choice	Period paid in advance	Access after cancellation
Monthly	One month	Until the current monthly billing period ends, plus the 15-day grace period
Annual	One year	Until the current annual billing period ends, plus the 15-day grace period

For either billing choice, Free limits apply after the grace period. Cancellation does not itself mean a refund has been approved. Read the refund conditions and request process below.

Provider

The Service is operated by Ubique d.o.o., Kikićeva 7, 10000 Zagreb, Croatia (OIB: HR 90787328659).

Reseller

Payments for Droplana subscriptions are processed by Creem.io - Armitage Labs OÜ, who acts as the authorised reseller and Merchant of Record. Your purchase is subject to Creem's Buyer Terms and Conditions, including their Refund Policy.

Subscriptions

Droplana offers three paid plans, Solo, Practice and Studio, billed monthly or annually in advance. Solo costs €19 per month or €190 per year, Practice €49 or €490, and Studio €99 or €990. An annual subscription costs the same as 10 months. The optional Storage addon (€15 per month or €150 per year, paid plans only) is billed the same way. Prices exclude applicable taxes, which Creem calculates and collects at checkout.

When a plan reaches its storage limit, new uploads are blocked and existing files stay accessible. There is no overage billing.

Cancellation

You may cancel your subscription at any time from your Account settings page. You will not be charged again. You keep full access until the end of the current billing period, plus a 15-day grace period.

After the grace period

When the grace period ends, your account stays open and moves to the limits of the Free plan:

• Clients: your 3 most recently created clients keep portal access. Other clients lose portal access, but their files are kept, and upgrading to a paid plan restores their access.
• Files: each file is kept until 90 days after the grace period ends, and never longer than 365 days after it was uploaded. An earlier expiry date you set still applies. Files are deleted when they reach that date.
• Storage: the Free plan includes 2 GB. If your files use more, new uploads are blocked, but existing files stay accessible until they expire.

You can export your data or download your files at any time before they are deleted.

Refunds

All transactions are non-refundable unless required by applicable law or approved at Creem's discretion. Refund requests must be submitted within 14 days of your transaction date.

To request a refund, use the "View receipt" or "Manage subscription" link in your purchase confirmation email, or visit Creem.io and select "Request refund". Creem reviews all requests on a case-by-case basis and will process approved refunds within 14 days using the original payment method where possible.

If local consumer protection laws grant you withdrawal or refund rights beyond the above, those rights always apply. Consumers in the EU/EEA, Switzerland, and the UK have a 14-day statutory right to withdraw from eligible digital purchases.

Free Plan

The Free plan requires no payment. This refund policy does not apply to it. See the Terms of Service for the terms that apply to every plan.

Contact

For all questions, email us at support@droplana.com. If you want to contact Creem directly, you can do it at Creem.io.