-
Client Communication for Small Businesses: Beyond Email
Email works until it does not. For most small businesses, it starts to break between five and fifteen active clients - when keeping track of who has what, which version is current, and what needs…
Read post → -
Secure Client Portal Software: What to Look For
You send a financial statement to a client. It travels through their email provider, gets stored on their phone, maybe forwarded to their accountant. You have no idea who has it now. That is the…
Read post → -
Event Photo Delivery: When WeTransfer Links Expire
You delivered a beautiful set of event photos. You sent a WeTransfer link(/blog/droplana-vs-wetransfer). The client downloaded some, missed others, and the link expired a week later. Now they are…
Read post → -
Renovation Progress Updates Without the Phone Calls
The homeowner is not on site every day. They are at work, or in another city, or simply trusting you to get on with it. But they want to know what is happening - and "it's going well" over the phone…
Read post → -
How to Collect Tax Documents from Clients Without Email
It is March. Your inbox has 47 emails from clients sending bank statements, pension statements, employer letters, and payslips. Three of those emails went to the wrong address. To collect tax…
Read post → -
Client Files Organised: Stop Losing Work Across Apps
You are looking for the brief a client sent in March. It might be in email. It might be in the Drive folder you set up for them. It might have come in via WeTransfer and expired. You spend fifteen…
Read post → -
Before and After Photos: The Right Way to Send Them
Before and after photos are one of the most useful things a service business can produce. They show the client what changed, document your work for disputes, and are your best marketing material for…
Read post → -
A Client Portal Without a CRM
You want one clean place to send a client their files and collect documents back. What you keep being offered is a CRM with a portal attached - a contacts database, a pipeline, deal stages, and a…
Read post → -
How to Build a Document Approval Workflow With Clients
You sent the contract last Tuesday. Then again on Friday. Now it is Wednesday and the client has not responded. You do not know if they have read it, if they have questions, or if they approved it in…
Read post → -
How to Get Signed Contracts Back From Clients
You sent the contract a week ago. The client says they signed it. It is not in your inbox, not in the shared folder, and the last message in the thread is "will send shortly." Getting a signed…
Read post → -
Wedding Planning Documents Without the Email Chaos
A wedding involves six to eighteen months of planning and generates more documents than most clients have ever had to manage at once: venue contracts, catering agreements, floristry quotes, day-of…
Read post → -
Architectural Drawings: Sharing Them Without Email Chains
Your client is referencing a drawing from the email you sent in February. Three revisions have happened since then. They are asking questions about a wall position that was moved in revision two.…
Read post → -
File Sharing for Professional Services: A Practical Guide
A law firm sends a client's draft agreement via email. The client forwards it to their spouse for a second opinion. The spouse's email account is later compromised. The document is now somewhere it…
Read post → -
Client Portal vs Customer Portal - What's the Difference?
"Client portal" and "customer portal" look interchangeable. Most people use them as synonyms. They are not - and picking the wrong type of tool wastes months. The distinction matters when you are…
Read post → -
What Is a Client Portal? (Simple Explanation)
Your client emailed back asking for the file you sent two weeks ago. You search your outbox, find the thread, re-send it. This is what client portals are built to stop. A client portal is a private…
Read post → -
How to Collect Photos From Clients
Collecting photos from clients should take thirty seconds. Your client opens the link you sent, points their phone at whatever you need, takes a photo, and it is in their portal before you can…
Read post → -
How Clients Can Send You Documents Without a Scanner
Your client has a signed contract on their desk. They do not have a scanner. They open the link you sent, point their phone at the paper, take a photo, and it is in their portal. You see it…
Read post → -
How to Send Documents to Clients (Contracts, Reports)
You finish a proposal. You attach it to an email, hit send, and wait. The client forwards it to two colleagues. One replies to the wrong thread. One requests changes. Now you have three email chains…
Read post → -
Client Portal for Consultants (Simple Guide)
Consultants have a specific version of the file chaos problem. You're not shipping design assets or video exports - you're sharing reports, proposals, strategy decks, and engagement letters.…
Read post → -
How to Collect Files From Clients Without Filling Inbox
You ask a client to send you their brand assets. You get 11 separate emails over three days - some from a phone, some from a laptop - with files named logo.png, logoFINAL.png, and logo v2 USE…
Read post → -
Why Shared Google Drive Folders Are a Mess for Client Work
It always starts the same way. A new client, a few files to share, no time to set up something formal. You make a Drive folder, share the link, and move on with your day. It's free, it's instant, the…
Read post → -
When to Upgrade From Email to a Client Portal
Marketers want you to believe you need every tool, immediately, today. We don't. Not every freelancer or small business needs a client portal. Some genuinely do. Some genuinely don't, yet. The trick…
Read post → -
The Complete Guide to Client Portals in 2026
Every freelancer, agency, consultant, and small firm eventually hits the same moment. You're trying to find that one file a client sent in March. You search your inbox. You search Drive. You scroll…
Read post → -
Stop Running Client Work Out of Email
Look at your inbox right now. Count the threads with active clients. Read the subject lines. If you're like most freelancers, agencies, and consultants, you'll see something like this: - "RE: RE: RE:…
Read post →
